Home Forums HAast (High Availability for Asterisk) General VICIDIAL cluster for outbound call center

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  • Customer Inquiry
    Post count: 197

    We use the commercial edition of VICIDIAL for our outbound call center. We have agents working across the city (from home), and have experienced numerous outages due to lower power quality, internet drop, etc. Can your product solve this problem?

    Telium Support Group
    Post count: 258

    Yes – you can create a high availability cluster for your VICIDIAL server, using our HAAst product. With HAAst you can have 2 VICIDIAL servers, and all clients will automatically connect to the active node (server). In case of any type of failure of the active node, the standby node will take over and agents can continue making calls through the other server. All of this happens automatically in the background.

    There’s a lot more to it (HAAst will synchronize settings, voicemails, call scripts, VICIDIAL settings, etc) to ensure your nodes are always in sync and one node is always ready to take over, and HAAst will sense failures, control active nodes, etc. But the bottom line is that HAAst will solve your problem.

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