Home Forums HAast (High Availability for Asterisk) Installation & Upgrade How to activate / request a license

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  • Customer Inquiry
    Member
    Post count: 197

    I have purchased the software, downloaded it, installed it, and I’m now ready to activate/license it. Do I have to send you an email asking for the license or do things just start working once I’ve paid?

    Telium Support Group
    Member
    Post count: 258

    Licensing is a three step process:

    The first step is to request a license file after installation, which you can do by telnetting to the telephony server on port 3001 (for HAast/HAfs) or 3000 (for SecAst) and generate a license request file. For example:


    telnet localhost 3001

    HAAst telnet interface on ‘Ford Motor Company Lansing Call Center PBX’
    HAAst>
    license request
    To create a license request, enter the information specified below. To abort
    the request enter a . as the answer to any question.
     
    Enter the name of your organization as it will appear in your license?
    organization>
    My Company
    Enter a description for the local node (eg: pair 1 server B, or Texas,
    or Rack 1 upper)?
    description>
    Los Angeles Colocation
    Virtual machine detected. Automatically selecting Commercial Unlimited
    edition (Flex Edition not available in virtual machines).
    What type of license activation would you like to use: USB dongle Cloud, or
    Volume license server [U, C, V]? (Hardware Fingerprint option not available
    in virtual machines. See http://autocommander.aws2.ocg.ca/activation for more information)
    activation>
    u
    The license request has been successfully completed and placed in file:
    ‘/usr/local/haast/haast.licenserequest’
    Send this file to support@autocommander.aws2.ocg.ca to receive your license file
    HAAst>

    This will create a file called haast.licenserequest in your /usr/local/haast directory (or hafs.licenserequest, or secast.licenserequest in the associated directory).

    Second, you need to send that file to support@autocommander.aws2.ocg.ca and we will reply with a license file (and optionally send you a USB dongle if you chose that activation type).

    Third and final step is to copy the license file we send you to your telephony server. If you chose USB Dongle activation then there is one extra step: plug in the dongle and issue the “license usbdongle” command and send the code on screen to support@autocommander.aws2.ocg.ca We will reply shortly thereafter with the pairing code for the dongle.

    When you are all done restart the HAast (or HAfs or SECast) service and you will see in the event log, or from the web GUI, or from the telnet interface, that the system is running as the commercial edition (whichever edition you purchased)

    Telium Support Group
    Member
    Post count: 258

    If you are requesting a replacement license, we can use the license request already on file to create a new license file. (So you don’t have to send us any new file).

    If you have upgraded your software version at the same time you should generate a new license request to ensure compatibility with the new version you installed.

    Please note that we can only generate new licenses for systems covered by a maintenance agreement. If the agreement has expired you will have to stay with the old version or purchase new software to upgrade.

    Telium Support Group
    Member
    Post count: 258

    If you have chosen USB Dongle activation, then there a few more steps required to pair your new dongle with your license. Once your dongle arrives plug it into the computer and restart the HAast service. Reconnect to the product’s telnet interface and issue the “license usbdongle” command. For example:


    [root@pbx_qa_17:/usr/local/haast] $ telnet 172.31.224.14 3001
    Trying 172.31.224.14…
    Connected to 172.31.254.14.
    Escape character is ‘^]’.
    HAast telnet interface on ‘PBX QA 17’
    HAast>license usbdongle
    Your USB dongle has been detected but is not yet paired with your license.
    To pair your USB dongle with your license send the following dongle ID to
    support@autocommander.aws2.ocg.ca to receive a pairing code :
    5010-5473-C839-94B9

    Copy the pairing code and paste it into an email to support@autocommander.aws2.ocg.ca and include your license number. We will reply with an activation code that you must enter. For example:


    When ready enter the pairing code below (or . to abort)
    activation code>46A9-9907-43DB-4F06
     
    Your activation code has been accepted. Please restart the HAast service to use the activated license.

    Now exit the telnet session and restart the HAast service. HAast will restart fully licensed and you are ready to use your licensed product. You can also verify the license by repeating the “license usbdongle” command, and it should indicate that the dongle has been paired to your license. For example


    [root@pbxqa17:/usr/local/haast] $ telnet 172.31.224.14 3001
    Trying 172.31.224.14…
    Connected to 172.31.224.14.
    Escape character is ‘^]’.
    HAast telnet interface on ‘PBX QA 17’
    HAast>license usbdongle
    Serial number: 3040504215618650775
    Paired: yes, on Tue Jun 14 17:52:40 2022 EDT
    Locked out: no
    HAast>

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