Home Forums HAast (High Availability for Asterisk) General How long to get a license

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  • Avatar photoCustomer Inquiry
    Post count: 197

    We are installing HAAst into a live call center tomorrow, one node at a time. We can’t move on to node #2 until node #1 is complete, which means the installation team will be idle while we wait for each node’s file license to arrive.

    How long does it take for the license file to arrive after we have sent you the license request file?

    Avatar photoTelium Support Group
    Post count: 258

    License requests go into the general support queue, which means response time for your license will match our general support response times. Our typical response time is 20 minutes, but during times of high demand it may extend as far as 4 hours. (By hour 4 engineering staff are being moved to support desks – so this doesn’t happen often).

    If you are a Telium certified OEM/VAR partner then your requests will move to the head of the support queue. If you need USB Dongles sent in advance we recommend you provide at least 2 weeks notice.

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