Home Forums HAast (High Availability for Asterisk) Installation & Upgrade License file sometimes rejected

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • Avatar photoCustomer Inquiry
    Member
    Post count: 197

    We operate seven HAAst clusters. On one node in one cluster, the license is sometimes rejected on startup. None of the other computers have this problem. Why is this happening and how do I fix it?

    Avatar photoTelium Support Group
    Member
    Post count: 258

    The only time we have seen this problem is when some hardware is not being consistently detected by the BIOS (intermittent hardware), or the hardware changes the profile presented to Linux (e.g.: changing MAC address, changing CPU type, etc).

    We can help you find the hardware causing this problem. Please submit two license request files: One from when the license is accepted, and one from when the license is rejected. We will run a comparison through our licensing tool and it will tell us what is different.

    Avatar photoTelium Support Group
    Member
    Post count: 258

    In this case a defective video card caused the BIOS to sometimes detect a second network card, sometimes no second network card. The customer replaced the network card and the BIOS consistently detected the hardware. The license was then automatically accepted again.

    Note that customers can add memory, change video cards, etc. without concern – we can just update the license for you. Send us a new license request and we’ll send you an updated license file. However, if your hardware appears to change on every boot then you need to fix that first.

    Note that replacement licenses are free, but must be generated for a system under a maintenance agreement.

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.